Quality defined by our customers

  • Certificate HUBER+SUHNER Cube Optics ISO 9001
  • Quality management is inherent to all our processes. The main goal of Quality Management is to understand and to exceed customer expectations. This is the basis for all R&D, engineering, manufacturing and sales and marketing activities.

    We strive to assure sustainable high quality levels and decreasing return rates. An annual customer satisfaction survey of our processes, products and services results in comprehensive feedback, which we use to feed continuous improvements.

    The Quality Management department reports directly to the CEO and acts as an overarching company-wide advisory function. This approach helps to uncover and eliminate weaknesses in all areas and processes within our company, and it results in increasing customer satisfaction levels and greater efficiency.

    For us, successful Quality Management is based on well-defined, regularly monitored and continually reviewed and improved business processes. Product Quality starts in product engineering and continues into our operations department - including supplier quality.

    We constantly review data and statistics that help us to understand where things broke down so that they don't happen again. Our goal is to achieve sustainable resolutions to all customer complaints.

    We are ISO 9001 certified and fully Telcorida qualified. Please, ask us for further documentation that you may require.